Initial Disclosure Document
Reverie Autos, Unit 1A Travellers Cl, Welham Green, Hatfield AL9 7JL
The Financial Conduct Authority (FCA)
We are required by the Financial Conduct Authority (FCA), which regulates the financial services industry, to provide you with anInitial Disclosure Document (IDD). This document will help you assess whether the products and services we offer are suitable for your needs. Additionally, we are obligated to inform you about how to make a complaint, should you need to do so.
Affordability
You should carefully considerthe monthly payments required throughout the agreement and ensure that you can meet these obligations, along with any existing commitments, without experiencing undue hardship. If you anticipate any future events that may impact your ability to make these payments, it is essential to inform the provider immediately. Failing to make payments on time could negatively affect your credit rating, making it more difficult or costly for you to access financial facilities in the future.
Who are we
Reverie Autos, Unit 1A Travellers Cl, Welham Green, Hatfield AL9 7JL
Tel: 01707902308
Email: [email protected] Website: www.reverieautos.co.uk
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
For the provision of finance, ReverieAutos sis authorised and regulated by the Financial Conduct Authority, firm reference number 786521. You can check this information at https://www.fca.org.uk/ Use this information to decide if our services are right for you.
Commission arrangements and interest rates
Rates will be either fixed or based on your credit score. Fixed rates are based on the lender, by a parameter or a number of parameters (for example, the advance borrowed, the age of the asset or the manufacturer of the asset). Fixed rates are determined by our contractual agreement with our credit broker and lenders and we as a supplier cannot change this rate. Credit score-based rates are pre-set and linked to your individual credit rating. Typically, the higher your credit score, the lower the APR you will receive from a credit provider.
Please be aware that we typically receive an introductory fee or commission from our finance partners. We may also get paid an additional fixed commission if you are a returning customer. Commission may be calculated based on either a fixed amount relating to the vehicle you are purchasing, a percentage of the amount of finance you are borrowing, or a combination of both. Different finance lenders may pay different commissions for such introductions. Such payments will not affect the amount you pay under any finance agreement, all of which are set by the lender
Which service we offer
Here at Reverie Autos, we offer a range of vehicle finance facilities through a panel of carefully selected lenders. We do not however provide customers with independent finance advice and will not offer facilities from lenders outside of this panel. Our approach is to introduce you to a lender who would normally offer the best package available taking into account eligibility, product suitability, as well as interest rates and other factors. If our primary lender is unable to make you an offer of finance, we will seek to introduce you to an alternative provider to make the next best offer available.
We have relationships with a number of lenders which could include commercial arrangements or wholesale funding under which we are required or have incentive to refer you to a particular lender first. These commercial arrangements and the commissions we receive from lenders means we will not be able to give you impartial advice about entering into a finance agreement with a particular lender. Our aim is to secure the best deal that you are eligible for.
We will advise and make a personal recommendation for you after we have assessed your needs for
- Autoguard Smart Repair Services - Non-Insured Products
- Warranty Wise Extended Warranty- Non-Insured Products
- Paint Protection - Non-Insured Products
What to do if you have a complaint
If you have a complaint, we would like to hear from you.
At Reverie Autos, we're always ensuring that our customer service remains world-class. There are times however where issues do happen that need to be resolved.
In the event of an issue occurring, please do get in touch as we'd not only like to hear from our customers, but we'd also want the opportunity to be able to make things better. The most critical component of our business is our customer service and we're always on the look out to make things better.
You can contact us by phone, email or in writing at the following address: Reverie Autos Ltd, Unit 1A, Travellers Close Welham Green AL9 7JL
Telephone: 01707 902308
Calls from a landline are charged at local rate. Calls from a mobile may vary.
Email: [email protected]
We will acknowledge receipt of the complaint within 48 hours and endeavour to have a resolution within 4 weeks. We always aim to resolve your complaint straight away, however there are occasions (outside of our control) which may take the complaint a little longer to rectify. In any event we will aim to respond to your complaint, in full, within 8 weeks.
If the complaint is not resolved within 8 weeks or you're not satisfied with our decision, you may be eligible to refer your complaint to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service using the details below.
By Telephone:
0800 023 4567 (free for most people calling from a fixed line) 0300 123 9123 (cheaper for callers using a mobile)
0207 964 0500 (if calling from abroad)